Shipping Policy
Shipping Policy for Leibrielle
Thank you for shopping with Leibrielle! We take great pride in crafting each piece with care and love. Please review our shipping policy below:
Processing Time
All orders are processed within 3-5 business days. Please note that processing times may vary during peak seasons or promotional periods. You will receive an email notification with tracking information once your order has shipped.
Shipping Rates & Delivery Times
We offer affordable shipping within Jamaica and internationally. Shipping costs are calculated at checkout based on your location.
•Local Shipping (Jamaica): 2-5 business days
•International Shipping: 7-14 business days (depending on your location)
Customs & Duties
For international orders, please be aware that customs duties and taxes may apply, depending on your country’s regulations. These fees are the responsibility of the customer.
Order Issues
If you encounter any issues with your order, please contact us within 7 days of receiving your package, and we’ll do our best to resolve it.
Thank you for supporting Leibrielle! If you have any further questions, feel free to reach out to us at tannyhenry2000@gmail.com
Refund Policy
Refund Policy for Leibrielle
Thank you for shopping with Leibrielle! We want you to be completely satisfied with your purchase. Please review our refund policy below:
Returns
Due to the nature of our handmade items, we do not accept returns unless the item is defective or damaged upon arrival. If you receive a defective or damaged product, please contact us within 7 days of receiving your order with photos of the issue, and we will assist you in resolving the matter promptly.
Exchanges
Exchanges are only available for defective or damaged items. Please reach out to us within 7 days of receiving your order if you would like to initiate an exchange. The item must be in its original, unused condition.
Refunds
Refunds will be issued if the item is defective or damaged beyond repair. Once your return is approved, we will process your refund, and you will receive the amount back through your original payment method within 7-10 business days.
Shipping Costs
Shipping fees are non-refundable. The customer is responsible for the return shipping cost unless the return is due to a defective or damaged product.
If you have any questions or concerns, please don’t hesitate to contact us at [your email/contact info]. Thank you for supporting Leibrielle!
Cancellation / Return / Exchange Policy
Cancellation |Return |Exchange Policy for Leibrielle
Thank you for shopping with Leibrielle! We want you to be happy with every purchase. Please read our policies below for cancellations, returns, and exchanges:
Cancellations
If you wish to cancel your order, please contact us within 24 hours of placing the order. Once your order has been processed or shipped, we are unable to cancel it.
Returns
We accept returns only for defective or damaged items. If you receive an item that is defective or damaged, please contact us within 7 days of receiving your order with photos of the issue. We will provide instructions on how to return the item and process a refund or replacement.
Exchanges
Exchanges are available for defective or damaged items. To initiate an exchange, please contact us within 7 days of receiving your order. The item must be unused and in its original condition. We will send you a replacement once the returned item is received.
Refunds
Refunds are issued for defective or damaged items only. After we confirm the issue, we will process your refund to the original payment method within 7-10 business days. Shipping costs are non-refundable.
Shipping Costs
Customers are responsible for any return shipping fees unless the return is due to a defect or damage caused by us. If you need to return a defective item, we will cover the return shipping cost.
If you have any questions or need assistance, please reach out to us at tannyhenry2000@gmail.com. Thank you for supporting Leibrielle!
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